Refund Policy

Last updated: November 8, 2026

14-day money-back guarantee

If TidyBG Pro or a passport photo purchase isn't right for you, ask for a refund within 14 days of your first payment and we will refund it in full.

Passport photo guarantee

If a passport office rejects a photo made with TidyBG because of its size or head position, email us within 30 days of your purchase with the rejection notice and we will refund the purchase in full. This doesn't cover rejections for reasons in the photo itself, such as the background, glasses, expression, lighting or an old photo, which our photo check warns about but can't change.

Renewals and cancelling

You can cancel Pro at any time from the Account page or the link in your Paddle receipt. Pro stays active until the end of the period you have paid for and then stops; it does not renew again.

If you forget to cancel, contact us within 7 days of a monthly renewal or 14 days of a yearly renewal and we will refund that renewal if you haven't used Pro since it renewed.

How to request a refund

Payments are processed by Paddle.com, our Merchant of Record. Email hello@tidybg.com with the email used for your purchase and your order ID, or reply to your Paddle receipt. You can also find your order and contact Paddle at paddle.net. Refunds go back to the original payment method, usually within 5–10 business days.

Your legal rights

This policy doesn't limit any refund or cancellation rights you have under the consumer law of your country.

Who we are

TidyBG is operated by Rivernet Technology Pte. Ltd., 3 Coleman Street, #03-024 Peninsula Shopping Complex, Singapore 179804.